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Aug
23

Planned Maintenance - York City Centre Wireless Broadband - 1st September 2016 @ 22:00 - 23:59

Summary of Works

Affected Services Wireless Broadband
Location York City Centre
Expected Impact Outage - up-to 20 minutes
Type of Work Wireless Maintenance - Software upgrade
Severity Medium
Date 01/09/2016
Duration 22:00 - 23:59 (2 hours)

 Description of Works

During the above maintenance window, YDS engineers will be completing software upgrades on all wireless equipment in York City Centre. There will be up-to two 10 minute periods where internet connectivity will be disrupted whilst the software upgrades install and equipment restarts.

We have also emailed all customers to notify them of this maintenance, if you have not received an email from us, your service will be not be affected.

 

Please accept our apologies for any inconvenience this interruption of service may cause.

 

Contact us via telephone on 01904 217000 or email support@yorkdataservices.com for any additional information.

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Aug
18

Planned Maintenance - CityFibre - 30th August - 01st September 2016 @ 20:00 - 08:00

Summary of Works

Affected Services Services Delivered using CityFibre
Location St Leonard's Place, York
Expected Impact None - At Risk
Type of Work Fibre Audit
Severity Low
Date 30/08/2016 - 01/09/2016
Duration 20:00 - 08:00 (12 hours per night)

 Description of Works

During the above maintenance windows, CityFibre will be auditing a section of fibre optic cabling to prepare for it's replacement due to a small amount of damage to the cable. Due to the size of the cable this may take several nights to audit.

We have also emailed all customers to notify them of this maintenance, if you have not received an email from us, your service will be not be affected.

This maintenance is not expected to cause an outage however services are at risk whilst they are auditing the fibres.

A further maintenance window will be planned once this audit has been completed to replace this cable overnight

 

Please accept our apologies for any inconvenience this interruption of service may cause.

 

Contact us via telephone on 01904 217000 or email support@yorkdataservices.com for any additional information.


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